Privacy Policy

Last updated: January 1, 2025

Introduction

Zoom Home Lending, LLC(“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, Social Security number, date of birth, and other information you provide during the loan application process.
  • Financial Information: Income, employment history, credit history, bank account information, tax returns, and other financial data necessary for loan processing.
  • Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and other analytics data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather usage information.

How We Use Your Information

We use the information we collect to:

  • Process and manage your mortgage application
  • Communicate with you about your loan and our services
  • Comply with legal and regulatory requirements
  • Improve our website and services
  • Prevent fraud and ensure the security of our systems
  • Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that help us operate our business, such as credit reporting agencies, appraisal companies, title companies, and technology providers.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us permission to share your information.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, and secure data storage. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information. You may also have the right to opt out of certain data processing activities. To exercise your rights, contact us using the information below.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Zoom Home Lending, LLC · NMLS #2620616